DELIVERY INFORMATION
important note about international orders:
Unfortunately, we are unable to offer shipping of physical items (kits, needleminders etc) to certain countries, however, customers can still purchase digital patterns.
​​
If your country is on this list, please do not attempt to purchase physical items, as your order will be cancelled and you will be refunded (minus any processing fees charged by the payment provider).​
​
We apologise for any inconvenience caused.
There are 2 categories of product for sale here: digital patterns, and physical products.
​
Physical products (kits & needleminders):
These will be packed & dispatched within 3-5 working days (usually much sooner!). Drop-off at the Post Office is usually done on Mondays & Fridays and you'll receive your shipping confirmation email then. Your order will then make its way to you according to Royal Mail's shipping estimates (2-3 working days for UK 2nd class post; 5-7 days for International Tracked & Signed). If you're located outside of the UK, please allow a little extra time for your parcel to clear customs.
​
Digital patterns:
Because of the VAT laws in the UK, my pattern files are sent manually (i.e. I email them across to you, rather than allowing an automatic download link), which means they are marked as a physical product on my website. If you're buying a pattern, you won't be charged for shipping, but you will need to select a shipping option at checkout. It doesn't matter which one you choose, the charges won't apply to digital files.
The 'estimated delivery times' associated with the different shipping options don't apply to digital files either; once you've checked out, your files will be delivered in an email within 1-3 working days (usually same day). Please ensure 'fandomcrossstitchery@mail.com' and 'info@fandomcrossstitchery.com' are both on your safe senders list!
​
If you'd rather not wait, that's fine! I have a busy Etsy store and a Love It Stitch It store where you can get instant downloads of my patterns!