Frequently asked questions

If you're in a hurry and want your patterns immediately then our Etsy shop (fandomcrossstitchery.etsy.com)is the way to go, but there are several advantages to buying through this website:(https://www.fandomcrossstitchery.com/shop) 1. Cost: Etsy's fees cost 1.5 - 3 times what my website provider charges, plus Etsy has mandatory advertising fees and hidden extras. Lower fees over here mean I'm able to pass on the saving, and make prices lower. 2. Choice: Because Etsy charges so much (and charges per listing, whether it sells or not) it makes listing loads of patterns a bit of gamble for a seller. With this site, I'm free to add as many patterns as my heart desires, which means I can offer you, the buyer, a much wider selection. If a pattern isn't all that popular, so what? It'll be here, ready and waiting for those customers who do want it ♥ No more having to contact me to re-list an awesome pattern you found on Pinterest. 3. Support: by choosing independent websites like mine, you're supporting small businesses even further. Moving away from large platforms like Etsy is a risk for any small business, so every order really does mean the world to the person on this end of the screen! Please also know that, in this age of apps and instant messages, I'm notified as soon as your order comes through. Please bear in mind, though, that I'm now having to run FCS around a full-time job (yaaaay cost of living crisis...!), buy if I'm home, I will hop on the computer then and there to send your files across. I want to make buying from me a positive and friendly experience for you, so rest assured I will get your patterns to you as quickly as I possibly can.

There are 2 categories of product for sale here: digital patterns, and physical products. ​ Physical products (kits & needleminders): These will be packed & dispatched within 3-5 working days (usually much sooner!). Drop-off at the Post Office is usually done on Mondays & Fridays and you'll receive your shipping confirmation email then. Your order will then make its way to you according to Royal Mail's shipping estimates (2-3 working days for UK post; 5-7 days for International). If you're located outside of the UK, please allow a little extra time for your parcel to clear customs. ​ Digital patterns: Because of the VAT laws in the UK, my pattern files are sent manually (i.e. I email them across to you, rather than providing an automatic download link), which means they are marked as a "physical product" on my website. If you're buying a pattern, you won't be charged for shipping, but you will need to select a shipping option at checkout. It doesn't matter which one you choose, the charges don't apply to digital files. The 'estimated delivery times' associated with the different shipping options don't apply to digital files either; once you've checked out, your files will be delivered in an email within 1-3 working days. Please ensure 'fandomcrossstitchery@mail.com' and 'info@fandomcrossstitchery.com' are on your safe senders list! ​ If you'd rather not wait, that's fine! I have a busy Etsy store ()and a Love It Stitch It store (https://loveitstitchit.com/marketplace?designer=9b759e5b-64b9-4702-8740-6da396817794)where you can get instant downloads of many of my patterns! Important note about international orders: Unfortunately, we are unable to offer shipping of physical items (kits, needleminders etc) to certain countries, however, customers can still purchase digital patterns. ​​ If your country is on this list,() please do not attempt to purchase physical items, as your order will be cancelled and you will be refunded (minus any processing fees charged by the payment provider).​ ​ We apologise for any inconvenience caused.

You can either buy through Etsy (https://fandomcrossstitchery.etsy.com)and receive an instant download link, or buy through the website (https://www.fandomcrossstitchery.com/shop)and receive an email within 1-3 working days of purchase. The website prices are lower, and there's more choice, so if you're happy to wait a day, I'd definitely recommend it over Etsy!

You don't need a printer to use the pattern! The eco-friendly option is to view it on a tablet, phone, or computer instead! That's what we use the colour files for, and it's much nicer than having reams of paper blowing about the garden when stitching in the sunshine. Also, all files sold through this website are compatible with the Pattern Keeper app (although the app unfortunately still does not recognise fractional stitches, French knots, or backstitching) If you still want a physical copy, there are a number of online document printing companies that you can use, or you can get in touch and I can arrange to have a copy printed and mailed to you.

Each listing tells you exactly what you will receive with your order but, broadly speaking: DIGITAL PRODUCTS If you buy a digital pattern (https://www.fandomcrossstitchery.com/patterns)you will receive an email with multiple digital PDF files of your cross stitch pattern attached. There is no physical item to be delivered. The pattern is yours to print and use as many times as you wish, but please do not copy, sell, or give away the pattern itself. I email across these orders, and am working around my full-time job (yaaaaay cost of living crisis!) so please allow up to 3 working days (though they're normally sent within a couple of hours). PHYSICAL PRODUCTS If you buy a cross stitch kit (https://www.fandomcrossstitchery.com/kit)you will receive the items necessary to create the piece. At a minimum this includes Aida fabric, thread, needles, a printout of the pattern, and a printout of our 'how to cross stitch' guide. Some kits also include needleminders, embroidery hoops, and backing felt; each listing details what is included. If you buy a needleminder (https://www.fandomcrossstitchery.com/needleminders)you'll receive a decorative minder, permanently secured to a strong magnet, with a free-floating second magnet. The minder will be placed on a decorative backing card for shipping. If you buy a ready-made piece you will receive that piece, usually in an embroidery hoop backed with felt. If you buy scissors or snips that's exactly what you'll receive! Full details are included with each listing, and each piece is packaged with great care to ensure it reaches you in tip top condition. FREE PATTERNS These are usually a single PDF file which you can download directly from our 'Free Patterns'(https://www.fandomcrossstitchery.com/free-patterns) page. The pattern is yours to print and use as many times as you wish, but please do not copy, sell, or give away the pattern itself.

That depends on what you've ordered! 1. If you've ordered a digital pattern, please allow 1 working day for me to email across your files. Often this is much sooner, as I'm usually at my computer during (UK) working hours, but you'll have it with you within 1 working day. 2. If you've ordered a physical product (a cross stitch kit or needleminder), it will be packed and in the post to you within 5 working days. That's the outside limit; it's usually on its way the day after purchase, but I allow 5 working days in case of unforeseen calamities at this end! How long it takes to reach you depends entirely on the postal service(s). Everything is sent via UK Royal Mail, so be sure to check their website (https://www.royalmail.com/)for current delivery times. UK mail is sent via 2nd class post as standard (2nd class recorded for anything over £20 in value), with optional upgrades to 1st class/1st class recorded. International mail is sent either via "Tracked", "Signed", or "Tracked & Signed" depending on the services offered at the destination country. Please also bear in mind a potential delay in clearing customs. All products are sent with the correct paperwork, but occasionally they'll take a little longer to make their way through to you. From Royal Mail's website: UK 2nd Class: delivery aim 2-3 working days UK 1st Class: delivery aim 1 working day International Tracked/Signed/Tracked & Signed: delivery aim 3-5 working days

We offer worldwide shipping for all digital items. We deliver physical products (kits, needleminders etc) to a wide range of countries, including, but not limited to: • United Kingdom (Including Channel Islands) • United States • Australia • Belgium • Canada • China • Croatia • Czech Republic • Denmark • Estonia • Greenland • Hungary • Iceland • Ireland • Jamaica • Japan • Malaysia • Netherlands • New Zealand • Norway • Singapore • Slovenia • South Africa • Switzerland • Thailand Unfortunately, we are unable to offer shipping of physical items (kits, needleminders etc) to certain countries, however, customers can still purchase digital patterns. ​​ If your country is on the list below, please do not attempt to purchase physical items, as your order will be cancelled and you will be refunded (minus any processing fees charged by the payment provider).​ ​ We apologise for any inconvenience caused. • Afghanistan • Aland Islands • Albania • Algeria • Andorra • Angola • Anguilla • Antigua & Barbuda • Armenia • Aruba • Austria • Azerbaijan • Bahamas • Bahrain • Bangladesh • Barbados • Belarus • Belize • Benin • Bermuda • Bhutan • Bolivia • Bonaire • Bosnia & Herzegovina • Botswana • Bouvet Island • Brazil • British Virgin Islands • Brunei Darussalam • Bulgaria • Burkina Faso • Burundi • Cambodia • Cameroon • Cape Verde • Cayman Islands • Central African Republic • Chad • Chile • Colombia • Comoros • Congo • Costa Rica • Curaçao • Cyprus • Djibouti • Dominica • Dominican Republic • East Timor • Ecuador • Egypt • El Salvador • Equatorial Guinea • Eritrea • Ethiopia • Falkland Islands • Faroe Islands • Finland • France • French Guiana • French Southern Territories • Gabon • Gambia • Georgia • Germany • Ghana • Gibraltar • Greece • Grenada • Guadeloupe • Guam • Guatemala • Guinea • Guinea-Bissau • Guyana • Haiti • Heard Islands & McDonald Islands • Honduras • Hong Kong • India • Iraq • Israel • Italy • Jordan • Kazakhstan • Kenya • Kuwait • Kyrgyzstan • Latvia • Lebanon • Lesotho • Liberia • Libya • Liechtenstein • Lithuania • Luxembourg • Macedonia • Madagascar • Malawi • Maldives • Mali • Malta • Marshall Islands • Martinique • Mauritania • Mauritius • Mayotte • Micronesia • Moldova • Monaco • Mongolia • Montenegro • Montserrat • Morocco • Mozambique • Myanmar • Namibia • Nepal • Nicaragua • Niger • Nigeria • Northern Mariana Islands • Oman • Pakistan • Palau • Panama • Paraguay • Peru • Philippines • Poland • Portugal • Puerto Rico • Qatar • Republic of Cote d'Ivoire • Republic of Kosovo • Reunion • Romania • Russia • Rwanda • Saint Barthelemy • Saint Helena • Saint Kitts & Nevis • Saint Lucia • Saint Martin • Saint Pierre & Miquelon • Saint Vincent & the Grenadines • San Marino • Sao Tome & Principe • Saudi Arabia • Senegal • Servia • Seychelles • Sierra Leona • Saint Maarten • Slovakia • Somalia • South Georgia & the South Sandwich Islands • South Korea • South Sudan • Spain • Sri Lanka • Sudan • Suriname • Svalbard & Jan Mayen • Swaziland • Sweden • Taiwan • Tajikistan • Tanzania • Togo • Trinidad & Tobago • Tunisia • Turkey • Turkmenistan • Turks & Caicos Islands • U.S. Virgin Islands • Uganda • Ukraine • United Arab Emirated • United States Minor Outlying Islands • Uruguay • Uzbekistan • Vanuatu • Vatican • Venezuela • Vietnam • Wallis & Futuna • Western Sahara • Yemen • Zambia • Zimbabwe